Where do I go if I need help creating a menu?
Call us at 650-591-0121.
What does a Half Pan or Full Pan feed?
Rangoon Ruby Burmese Cuisine: Half Pan serves 15-20, Full Pan serves 30-40
Bombay Ruby: Half Pan serves 15-20, Full Pan serves 30-40
Ají Limo: Half Pan serves 15-20, Full Pan serves 30-40
Ella’s American Kitchen: Half Pan serves 10-12, Full Pan serves 20-24
-Burgers, Sandwiches, Wahlbowls: Half Pan = 20 orders, Full Pan = 40 orders
-Salads: Half Pan = 12 orders, Full Pan = 24 orders
-Tots, Fries, Mac n’ Cheese, and Chili: Half Pan = 15 orders, Full Pan = 30 orders
-Individual Toppings = Minimum amount required is 10 orders. Sold individually by piece.
Is there a minimum amount required to place an order?
To order delivery, there is a $300 minimum purchase requirement.
Please note that there is a $250 minimum purchase requirement per restaurant.
How do delivery fees work?
By distance ($35 < 5 miles | $50 < 10 miles | $75 < 15 miles | $100 < 20 miles).
Can I place orders in advance?
Yes, orders may be placed in advance.
Can I change an order once it’s placed?
Yes, depending on the brand. Orders may be changed with a 48 hour notice.
Is my order confirmed right away?
No. An order is confirmed once you receive an email notification of confirmation.
Is there a fee for cancelling an order?
Yes, if orders are cancelled with less than an one week notice, a penalty charge equal to half of your balance will be billed to your card. Cancellations on the day of the event will be charged full price.
Can you accommodate special requests (dietary restrictions, food allergies)?
We will try our best to accommodate special requests.
How do I get my receipts?
Receipts will be emailed upon request.
How far in advance do I need to place an order on the site in order for it to be fulfilled?
Most orders need @ least 24 hours notice.
What areas geographically do you currently service?
Santa Clara County, San Mateo County, Alameda County, and Marin County
The amount of food I ordered wasn’t enough for my event and I need to add more food. Can I do that?
Yes, additions to your order may be added.
For the day of the event, what is provided? Does your team help set up? Do you provide labels? Can you staff for my event? Is catering ware available?
Yes, our highly trained driver will set up your order. Menu board and Labels are provided. Staffing and Catering ware are available at an additional price.
Who do I contact if something went wrong with my delivery?
Please contact our catering office at 650-591-0121.
Should I order for the time my event starts or when I want the Caterer to arrive?
Please provide us with the time your event starts.
Can I order from all cuisines at the same time?
Yes, you may order from all cuisines with restrictions. All cuisines must meet a minimum purchase of $250.
Do I get points or special promotions if I order through this site?
We will be rolling out a promotions program as we evolve, so stay tuned!
When I am ordering an item, I see a text box for special instructions. What instructions are you looking for?
Usually special instructions include spice level, allergen information, dietary restrictions etc.
Is there a phone number I can call if I need help and want to discuss with someone live?
How do I access my user profile?
You can access your user profile in the menu section by clicking your account name located on the top right corner above the cuisine listings.
I have a promo code. Where do I apply it?
The promo code can be applied in two places.
a) When you are checking out and are inside of your shopping cart there will be a price tag icon in the upper left area above your order summary. Click that icon to apply your promo code.
b) When you are on any menu page you will see a price tag icon in the upper left area above the cuisine listings. Click that icon to apply your promo code.
23. What if I forgot my password?
Select the “forgot password?” button when signing in to your account. You will then receive an email from firstname.lastname@example.org with instructions on how to change your password. If you are having trouble signing in to your account to begin with, locate the icon below on any of the menus in the “Order Food” section.